The purpose of this study is twofold: first, to elucidate the understanding of two religious concepts related to the financial sector clean-up among bank customers; and second, to explore how these concepts have been employed as strategies to mitigate the impact of financial sector clean-up shocks in Ghana. This qualitative research is anchored in the theory of belief and meaning-making theory, utilizing purposive and snowball sampling methods, with twenty-eight in-depth interviews for data gathering. The findings of this study revealed that financial sector clean-up customers understood religious faith as “aggressive faith,” “passive faith,” and “offensive faith,” which were found to be coping strategies. Additionally, the interviewees shared their thoughts about “leave it to God” as a concept referring to things that we, as human beings, have no control over or things beyond human imagination, such as death, destiny, and natural disasters. These findings could assist financial institutions, regulators, and customers facing financial crises in successfully using religious concepts as coping strategies during times of financial uncertainty. This study’s objectives address evident research gaps in financial management literature. This study made the first attempt to combine two theories that proved useful and complementary in explaining the stress and coping mechanisms of financial sector clean-up customers from a developing country perspective, which has been overlooked in early studies.



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